Shipping & Returns

Shipping

Due to the outbreak of COVID-19, airmail services to many destinations may be subject to delay.

Shipping schedule type:

  • Economy International (10-15 days)
  • Express International (4-5 days)


Import duties and taxes levied by your country are the responsibility of the recipient. If a package is refused due to the cost of import duties, the package may be abandoned, destroyed, or returned to sender. If the package is abandoned and/or destroyed a refund will not be processed, including the original shipping fee. If the package is returned to sender, and arrives in our US facility, a return will be processed, less the return shipping fee.

Import duties for your country can be found under HTS code 4202. Duties may range from 0% to 20% + depending on the country of import.

 

Returns

Original shipping costs are non-refundable and you will choose your own carrier to return your items. Include your original packing slip and use a tracking service to guarantee your delivery. Packages that are lost and untraceable are not eligible for refunds. MOXOR reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued.

One your item is received, inspected and accepted, your refund will be processed and applied to the original method of payment.

Allow 7-10 business days to process returns once the return arrives in our facility.

Merchandise labeled as Final Sale, may not be returned or exchanged.

At this time, exchanges are not offered. Please return the product and place a new order at anytime.